世界500强英文面试题：客户服务能力

客户服务能力：

1) 请给出一个你主动了解客户需求，从而提供服务并获得认可的例子。

Give me a case that you proactively worked out customers’ needs and your service finally gained customers’ recognition.

2) 请给出一个你虽然遇到困难但仍然有效为客户解决问题的事例。

Tell me about a case that you effectively solved customers’ problem although you met difficulties when solving the problem.