餐厅投诉英语情景对话
你在投诉餐厅或处理投诉时，使用了哪些英语情景对话?下面是小编给大家整理的餐厅投诉英语情景对话，供大家参阅!
餐厅投诉英语情景对话1
A：Good evening，ma'am.Did you ring for service?What can I do for you?
B：Yes.The light in this room is too dim.Please get me a brighter one.
A：Certainly，sir.I'll be back right away…Do you mind if I move your things?
B：Oh，no.Go ahead.
A：Thank you…How is the light now?
B：It's much better now.Thank you.
A：You're welcome.And if you need any other things，please let us know.
B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off theair-conditioning?
A：(Checks)The air-conditioning is already off，ma'am.
B：Maybe I'm getting a cold.
A：Would you like an extra blanket?
B：OK.And would you please get me some hot water，too?I think I need to take somemedicine.
A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for you.Anythingelse?
B：No，thanks.
A：Good night，ma，am.
餐厅投诉英语情景对话2
G; May I speak to the hotel manager please?
M:Hi,this is Benny Smith,the manager of Holiday Inn.How can I help you?
G:Hi.My name is lisa Wang.I would like to file a complaint of the poor service of your hotel.This is my first time to stay in Hotel and it will be my last one too.
M:I am sorry to hear that.Could you tell me exactly what it is all about?
G:When I checked in yesterday,the two girls at the front desk were quite rude.They were chatting with each other.And when I asked about some information of the local sceneries.They just threw a pamphlet at the desk and went on their chatting.That is very unprofessional.
M:Mrs.Wang,I applogize for what had happened.I will look into it and give you a reply as soon as possible.
G:Thank you for your attention in this matter .I really appreciate that.
M:Gould you give me a number that I can reach you?
G:123-456-789
M:ok.Mrs.Wang,thank you so much for calling.I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye!
G:bye!
餐厅投诉英语情景对话3
1.I'm sorry to hear that, madam.
听到这件事我们真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.
对不起，我们店也有这个规定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉，女士，我马上就去处理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生，实在对不起，让您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
实在对不起。我会报告给经理，他会马上处理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
对不起，先生，去劝您别这样做，这违反我们的规定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉给你造成的不便。我会找人把淋浴修好的，把浴盆擦干净，地板擦干，并尽快把浴室备品给您送到房间。