高考英语书面表达投诉信写作点津

2017-06-14

高考英语书面表达投诉信写作点津

在生活中，人们经常会遇到一些令人伤脑筋的事情，比如消费利益受损、正常生活和工作受到干扰等，此时写封投诉信不失为一个解决问题的办法。

投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切记不要夸大其词;指出问题引起的后果;提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：

第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。

第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。

第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。

1.段首常用语：

(1) I am writing to make a complaint about… (2) I am most reluctant to complain，but… (3) One annoying aspect of your service is… (4) I have been pleased with your services for years，but now I feel very disappointed. (5) I would like to draw your attention to the problem/fault… (6) I am writing to inform you that I find…unsatisfactory. (7) I wish to express my dissatisfaction/disappointment about… (1) It would be highly appreciated if you could… (2) I believe you will take my complaints seriously and… (3) I hope you will give due attention to this matter. (4) I would like to get this matter settled by the end of this month. (5) I could not be more satisfied if you can kindly… (6) I would appreciate it very much if you could… Dear ______， I am ______ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ______ (抱怨的事情). The reason for my dissatisfaction is ______ (总体介绍). In the first place, ______ (抱怨的第一个方面). In addition, ______ (抱怨的第二个方面). Under these circumstances, I find it ______ (感觉) to ______ (抱怨的方面带来的后果).

I appreciate it very much if you could ______ (提出建议和请求), preferably ______ (进一步的要求), and I would like to have this matter settled by ______ (设定解决事情最后期限). 2.段尾常用语： 3.投诉信格式模板：

Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely，

Li Ming

【活学活用】

假定你是李华，学校广播站英语节目向全校学生征求英文稿件，请根据下面提示写一封1.我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收(overcharge)了两2.但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我3.我建议对这个女孩进行处罚，另外告诉她该如何对待客户。我希望她能正式向我道英文投诉信：个国际长途费用。的话，另一方面她甚至说错误在我。歉。

注意：

1.此投诉信应写给中国电信公司(China telecom)服务经理。

2.信的开头与结尾已给出。

3.词数：100左右。

Dear Sir，

I am writing to let you know the deplorable attitude of one of your staff members.______________________________________________

An early response will be appreciated.

Sincerely yours，

Li Hua

received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.

投诉信写作句型

词汇：

complain against sb. about sth.投诉......

dissatisfaction with不满于......

put up with / bear / tolerate忍受

awful 糟糕的

poor service糟糕的服务

inconceivable不可思议的

out of one’s expectation令某人大失所望

look into / go into / investigate调查

incident / matter 事件

sanitary situation卫生条件

bad manners 不礼貌

disturbance干扰

nuisance 麻烦事

remedy 补救

solve解决

recurrence再次发生

句型：

1) I am writing to you to complain about ...

2) I am writing to express my dissatisfaction with...

3) There are some problems with the flat that I wish to bring to attention. For one thing, there is„For another,...

4) I can hardly bear /tolerate /put up with it any more.

5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

8) We will appreciate your willingness to make up for the loss.

投诉信写作模板

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1. 提出投诉内容;

2. 说明具体情况;

3. 提出解决办法。

Suppose you bought a woolen scarf(围巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter,

using “Li Ming” instead.

To whom it may concern,

The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy. Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for

your consideration.

I am looking forward to your early reply.

Yours faithfully,

Li Ming

高考英语书面表达投诉信写作点津

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