英语接电话礼仪
2016-11-10
下面是小编整理的英语电话常用语,以供大家学习参考。
最佳知识点讲解
1. 介绍自己,可以说:
① This is ... (speaking).
② This is 7863469.
③ ... is here. 千万不能说 I'm ...
2. 询问对方是谁,可以问:
① Who's that?
② Who's speaking (calling), please? 千万不能问 Who are you?
3. 询问对方是不是某人,应问:
Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?
4. 通话时,有重要的事情要处理,不得不中断通话,要有礼貌地请对方稍等,可以说:
① Hold on, please.
② Just a moment, please.
③ Wait a minute, please.
5. 通话时,应说明打电话的意图或征求对方的意见,可以说:
① I'm calling to tell you ...
② I'm calling to ask you ...