英语接电话礼仪

2016-11-10

下面是小编整理的英语电话常用语,以供大家学习参考。

最佳知识点讲解

1. 介绍自己,可以说:

① This is ... (speaking).

② This is 7863469.

③ ... is here. 千万不能说 I'm ...

2. 询问对方是谁,可以问:

① Who's that?

② Who's speaking (calling), please? 千万不能问 Who are you?

3. 询问对方是不是某人,应问:

Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?

4. 通话时,有重要的事情要处理,不得不中断通话,要有礼貌地请对方稍等,可以说:

① Hold on, please.

② Just a moment, please.

③ Wait a minute, please.

5. 通话时,应说明打电话的意图或征求对方的意见,可以说:

① I'm calling to tell you ...

② I'm calling to ask you ...

6. 打电话时,拨错了电话号码,应说:Sorry, wrong number.

更多相关阅读

最新发布的文章